Privacy Policy

This Privacy Policy explains how KiwiSpin collects, uses, manages, and protects the personal information of its players. We are dedicated to protecting privacy and ensuring that personal data is handled with care and in compliance with regulations applicable in New Zealand. This document serves to provide clarity on our data practices and procedures.

Information We Collect

To deliver a secure and customised gaming service, KiwiSpin gathers specific information. The data collected falls into several categories:

• Identity and Contact Details: Information provided during the registration process, including a person’s full name, date of birth, email address, and phone number.
• Verification Documents: As part of our Know Your Customer (KYC) process, we require documents such as a clear copy of a government-issued ID and proof of address. This is essential for regulatory compliance under our Anjouan Gaming License.
• Financial Data: Bank account details used for processing transactions in NZD or USDT TRC20. To ensure security, the name on the bank account must match the registered player’s name, as we do not permit third-party payments.
• Technical Information: Data collected automatically when players access our services, such as IP address, device type, and browser information. This helps us optimise the platform and protect against fraudulent activity.

How We Use Information

Personal information is used exclusively for legitimate operational purposes. These purposes are central to providing a reliable gaming environment and include:

1. Account Operation: To create and manage player accounts, process deposits and withdrawals through New Zealand banks like Kiwibank and ANZ, and administer promotions.
2. Security and Compliance: To verify player identity, prevent unauthorised access, and adhere to legal obligations, including the minimum age requirement of 18 years.
3. Customer Support: To address enquiries and resolve issues via our 24/7 support channels like Live Chat and WhatsApp. We are committed to helping players navigate the KiwiSpin online casino.
4. Service Improvement: To analyse platform usage and gather feedback that helps us enhance our games and services.

Data Sharing and Disclosure

KiwiSpin does not sell or rent personal data. Information is only shared with trusted third parties when necessary to deliver our services, such as payment processors that facilitate secure transactions. We may also disclose information to regulatory bodies when legally required to do so. For more information about our commitment to player welfare, please review the KiwiSpin responsible gambling guidelines.

Data Security

Protecting player data is a top priority. We implement industry-standard security measures, including SSL encryption, to safeguard all information transmitted through our platform. Our security protocols include mandatory KYC checks and the enforcement of the own-bank-account rule to maintain the integrity of all financial transactions.

Cookies and Tracking Technologies

Our platform uses cookies to improve the user experience. These small data files are stored on a device and help with managing login sessions, remembering preferences, and analysing website traffic. Players have the option to control cookie settings in their browser, although disabling them might impact site functionality.

Player Rights

Players retain certain rights over their personal data. This includes the right to access their information, request corrections to outdated or incorrect details, and, in certain circumstances, ask for their data to be deleted. All requests are handled in line with our legal and regulatory obligations.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our operations or legal frameworks. Players will be informed of any material changes. By continuing to use our services, players agree to the terms of the revised policy.

Contact Information

If there are any questions about this Privacy Policy or the handling of personal data, our customer support team is available to assist. Players can reach us 24/7 through Live Chat, WhatsApp, or our Telegram Group.